Refund policy
All products are carefully selected by us at Disney, and will be re-checked and properly packaged before delivery or delivery. Please understand us if it is damaged during express delivery, the real object does not match the imagination, the size is not suitable, the color difference, and the workmanship is not perfect, etc. Failed to provide return service.
【Refund】
*Only available for pre-order items out of stock
Castle Planet HK (CPHK) will decide how to refund the customer depending on the payment method when the customer places the order.
If you pay by credit card, after we press the refund button in the system, it will be displayed in the customer's account in about 7-14 working days.
If you pay by bank transfer/FPS, we will arrange a refund within 1-2 working days.
【Refund】
*Only available for pre-order items out of stock
Castle Planet HK (CPHK) will decide how to refund the customer depending on the payment method when the customer places the order.
If you pay by credit card, after we press the refund button in the system, it will be displayed in the customer's account in about 7-14 working days.
If you pay by bank transfer/FPS, we will arrange a refund within 1-2 working days.